We currently deliver in South Africa, Gauteng Region only. Delivery charges are calculated on the distance from the store and will be added to your total order value. A minimum delivery charge of R350 is applied. You will be contacted within 48 hours of your online purchase (or the next business day) to confirm a delivery day and time. While Mattress Factory carries a wide range of beds and strives to arrange delivery within 3 – 5 working days, certain products may need to be custom made especially for you and can take up to 21 days to be delivered. In the event delivery has to take place outside of the Metropolitan areas (long distance further than 50km from Metropolitan areas), delivery can take up to 10 working days.
You may cancel your order if you have not received delivery within:
- 5 working days if the goods are in stock; and
- 21 days if the goods are out of stock
- You may not return goods if after having been supplied the goods you have partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined, or embedded within other products or property.
- If you want to return goods then you must contact Mattress Factory by:
- Email at: [email protected]
- If you are entitled to a refund the money will be paid back into the account you used to make the purchase and will take 10 days to reflect in your account.
Mattress Factory values our clients and respects consumer rights and as such ensures that all our policies are compliant with the Customer Protection Act (68 of 2008) and will go out of our way to ensure your satisfaction in our goods.